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We answer your most frequently asked questions.
ll Uno Artisan Pizza Bases
How many pizza bases do I get in a carton?
The number of pizza bases you receive in a carton will be dependant on the product you are ordering. These can range from 24 to 28.
You can check the exact number of pizza bases in a carton by selecting the Product Specification tab of your online product.
Can I cook the Il Uno Artisan pizza bases from frozen?
You can cook your pizza bases from frozen. Ensure you provide yourself adequate and extra cooking time (1-2 minutes) to ensure the pizza base is fully cooked.
Warning: Cooking from frozen may cause the cheese to melt slowly and may cause burning of the pizza base.
If you are looking to achieve the best results, we recommend you defrost your pizza prior to cooking.
Is it okay to defrost Il Uno Artisan pizza bases using a microwave?
We do not recommend defrosting your pizza bases using a microwave as this will create an inconsistent cheese melting performance, and overall pizza texture and taste. The fastest and most reliable option is to defrost your frozen pizza base in room temperature 30 minutes prior to cooking.
I measured my Il Uno Artisan pizza base and it’s not the indicated size?
Our Il Uno Artisan pizza bases are hand-stretched to get the perfect artisan look and feel. This means that each pizza base will have its own unique look in terms of shape, dough bubbles and stone excess.
Your pizza base may not measure to the exact size indicated due to the shape, but will always contain the correct grammage and weight.
Why does my frozen pizza base have burnt bits on it?
Il Uno Artisan pizza bases are par-baked in a traditional stone pizza oven before being frozen. The dark remains you see on your pizza happens during the stone par-baking process and contributes to the artisan stone baked appearance and taste of your pizza.
Are the vegetarian pizza bases also gluten free?
Our Plain pizza bases and Vegetable pizza bases are vegetarian and vegan friendly, however NOT Gluten Free.
Are your pizza bases vegan and vegetarian?
Il Uno Artisan’s Plain pizza bases and Vegetable pizza bases contain no animal and dairy products, therefore is vegetarian and vegan friendly. Due to the factory of production, it is mindful to note that they MAY contain traces of fish and soy.
Our Margherita pizza bases are vegetarian, containing no meat products. Due to the place of production, it is mindful to note that they MAY also contain traces of fish and soy.
Why is the cheese on the Margherita pizza bases not melting properly?
If your mozzarella cubed cheese is not melting at the same rate as your base is cooking, ensure your pizza base has been completely defrosted prior to cooking.
Otherwise, ensure your stone pizza oven is set to its correct temperature setting.What is the shelf life of Il Uno Artisan pizza bases?
The frozen shelf life of Il Uno Artisan pizza bases is 12-18 months. The chilled shelf life is 3 days (72 hours). Once it is defrosted, do not refreeze.
Can I put more cheese on the Margherita pizza base?
Our cheese has been measured accordingly to provide the perfect cheese-sauce-base ratio.
You may add more cheese if you wish, however please note that the cheese may cause the toppings to overflow during the cooking process.Why is the cheese cubed?
Our Il Uno Artisan pizza bases have cubed mozzarella cheese instead of shredded mozzarella cheese to ensure that the pizza has an even coverage of cheese melt. The cubed mozzarella cheese falls evenly on the base and allows the cheese to melt into each other more evenly.
What toppings can I put on the Vegetable Beetroot pizza base?
Our Vegetable pizza bases can accommodate any toppings. You can create delicious pizzas including vegetarian, vegan and dessert options.
I see white stuff around my pizza, what is it?
The white excess or clusters you see on your pizza is simply just semolina. The dusting of semolina over our pizza bases absorbs moisture and aids in the pizza texture and taste. If it is too much for your liking, simply dust away.
ll Uno Express Ovens
My Il Uno Express Oven is faulty, what do I do?
If you find that your Il Uno Express Oven is faulty, simply fill out this Oven Fault form.
We will access your oven and resolve your issue accordingly.How do I receive a free Il Uno Express Oven?
Simply become part of our Artisan Pizza Kitchen Solution to have free access to a commercial stone pizza oven.
Why did you remove the window from the Il Uno Express Ovens?
Due to health and safety precautions, the clear window from older Il Uno Express Ovens have been removed to make room for an extra handle. The extra handles prevent burning to the skin upon lifting the lid.
Purchase & Delivery
How can I order Il Uno Artisan pizza bases?
You can place an order for any of our products through a distributor that stocks Il Uno Artisan pizza bases.
Do not hesitate to call us if have any questions regarding orders.Who is my distributor?
PFD Food Services, Associated Food Services and Country Wide are just some of the distributors who stock Il Uno Artisan products.
If you already order with a distributor, please contact them to enquire about 3 Keys Il Uno Artisan pizza bases.Marketing Support
What kind of marketing support do you offer?
We offer a range of marketing advice, tailored marketing strategies and FREE Point of Sale materials through our Creative Toolbox.
What is Bespoke Marketing?
Aside from our generic POS Marketing Materials available through our Creative Toolbox, customers are able to get custom marketing materials designed specifically to fit their venue's goals and branding style.
I want Bespoke Marketing, how do I get this?
Contact us to find out if you qualify for Bespoke Marketing.